Ravion 12-Month Limited Warranty Policy

Effective Date: 3/1/2025

Warranty Coverage

Ravion warrants that your battery pack will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of purchase.

If a defect arises during the warranty period, Ravion will, at its discretion:

• Repair the product at no charge using new or refurbished parts, or

• Replace the product with a new or refurbished unit of equal value.

What Is Covered

• Manufacturing defects

• Faulty components (e.g., battery cells, internal wiring)

• Malfunction under normal usage conditions

• Display or power output issues not caused by misuse

What Is Not Covered

• Damage caused by misuse, abuse, or accidents (e.g., dropping, water immersion beyond IP65 limits)

• Unauthorized repairs or modifications

• Normal wear and tear (e.g., scratches, cosmetic damage)

• Damage caused by improper charging or use with incompatible devices
  

How to Claim

To request warranty service, please contact Ravion Support with:

• Proof of purchase (order number)
  

• Description of the issue

• Photos or videos (if applicable)

Email: CS@RAVION.US

Limitations

This warranty applies only to the original purchaser and is non-transferable.
Ravion’s liability is limited to the repair or replacement of the product and does not include liability for any incidental or consequential damages.